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Technical Support
3CX PBX for Windows Feature Comparison Chart
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FREE Edition |
Small Business Edition |
Professional Edition |
Enterprise Edition |
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| Extensions & Lines | ||||
| Number of Extensions |
Unlimited |
25 |
Unlimited |
Unlimited |
| Number of PSTN Lines or VOIP Providers |
Up to 8 |
Up to 16 |
Up to 32 |
Unlimited |
| Pricing | ||||
| 3CX Server | Free | $350.00 | $895.00 | $1,250.00 |
| Technical Support | ||||
| User Forum |
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| FAQ |
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| Knowledge Base |
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| Email Support * |
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| Telephone Support * |
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| * Email and Telephone Support contracts are licensed separately. | ||||
| General Phone System Features | ||||
| Personal Call History |
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| Call Logging |
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| Call Reporting |
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| Blind Call Transfer |
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| Attended Call Transfer |
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| Call Forward on Busy |
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| Call Forward on No Answer |
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| Call Routing (DID) |
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| Caller ID |
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| Conference Calling* |
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| Auto Attendant / Digital Receptionist |
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| Voice Mail |
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| Music on Hold |
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| Hunt Groups |
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| * This feature is provided through the SIP phone - the phone has to support conferencing. | ||||
| Management Console | ||||
| Web-based management console |
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| Real time web-based system status |
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| Integrated web server, no web server required |
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| Windows Call Assistant | ||||
| Compact Windows system tray applet |
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| Shows status of other extensions |
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| Shows incoming calls |
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| Shows caller ID |
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| Shows personal call history |
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| Ability to place calls |
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| Ability to divert calls to voice mail |
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| Ability to transfer calls |
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| TAPI driver for integration with CRM |
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| Shows callers in queue |
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| Devices | ||||
| Supports SIP hardware phones |
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| Supports SIP software phones |
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| Supports popular SIP VOIP Gateways |
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| Supports popular SIP VOIP Providers |
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| Scalability | ||||
| Integrated enterprise database (PostgreSQL) |
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| Ability to run on a Virtual Machine |
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| Restore and backup to compressed XML file |
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| High performance web server (Apache) |
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| Codecs | ||||
| G711 (a law and u law) |
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| GSM |
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| Ring Groups |
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| Exchange Integration |
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| Call Queueing |
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| Branch Office Integration |
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