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3CX PBX for Windows Features:
- Web Based Interface - Makes phone system
configuration & management a breeze. No need to learn an
obscure, archaic phone system interface or pay for the
phone system supplier to make configuration changes.
- 3CX Call Assistant - A small windows
application that allows users to manage their extension
and calls from their desktop. Users can see the
extension numbers of other users and whether they are
available to take calls. The Call Assistant application
is phone-independent, enabling you to use your favorite
SIP hardware or software phone. The Call Assistant ships
with all editions of 3CX Phone System, including the
Free edition. However, in the Small Business, Pro and
Enterprise editions, the Call Assistant allows you to
transfer calls to another extension or voice mail, place
calls on hold and launch calls with a few mouse-clicks.
You do not need to learn complicated phone functions.
- Unified Messaging - Allows users to receive
voice mail via email.
- Digital Receptionist / Auto Attendant - The
digital receptionist feature allows you to answer phone
calls automatically using the computer and present the
caller with a list of options. The caller can then
choose the appropriate option using the numbers on his
phone key pad. Using this feature you can implement a
menu, for example for sales press 1, for support press 2
etc. A digital receptionist is also known as an auto
attendant. You can configure different menu options and
text for the menus based on which line the calls comes
in, as well as based on whether the call is received
within or outside office hours. This way you could have
a different answer outside office hours and de-activate
menu options accordingly.
- Ring Groups - A ring group allows you to
direct calls on particular numbers to a group of
extensions. For example, you could define a group of 3
sales people, and have the general sales number ring on
all 3 extensions at the same time or after each other.
When you create a ring group, you also assign it a
virtual extension number. This will be the number used
by the phone system to “address” the ring group.
- Call Reports - The reports feature allows you
to analyze your call traffic. You can generate reports
on your call traffic using the call reports feature or
analyze the logs directly using the call logs feature.
Using this feature it is also possible to export the
call data in CSV format so you can import them into a
spreadsheet or database program for further analysis.
- Outbound Call Rules - An outbound route
defines on which line an outbound call should be placed.
This allows you to create a set of rules which specifies
how a call should be made based on who is making a call
and who he/she is calling.
- DID/DDI Support - Many companies provide
users and/or departments with “Direct or DID numbers”,
which allow their contacts to call them directly,
bypassing the receptionist. DID numbers are referred to
as DDI numbers in the United Kingdom and as MSN numbers
in Germany. Even if you have a digital receptionist, a
direct line / number is often preferable because it’s
more convenient for the caller. Direct numbers can be
easily implemented using DID numbers. DID numbers are
provided by your VOIP provider or Phone Company and are
virtual numbers assigned to your physical lines. Usually
you are assigned a range of numbers, which is linked to
an existing BRI/T1/E1.
- System Prompts - Messages played to the
caller by the phone system for standard situations
within the voice mail and digital receptionist. For
example, when the caller has listened to all his voice
mail messages the system will play a system prompt that
tells the caller that there are no more messages.
- Standards Based - A VOIP phone system
requires the use of SIP phones. These phones are based
on the Session Initiation Protocol (SIP), an industry
standard to which all modern IP PBXs adhere. The SIP
protocol defines how calls should be established and is
specified in RFC 3261. Because of SIP, it is possible to
mix and match IP PBX software, phones and gateways. This
protects your investment in the phone hardware. SIP
phones are available in several versions/types.
- PSTN Lines via VoIP Gateway - External calls
are received and made on PSTN phone lines. A traditional
PBX requires you to connect the PSTN lines to the PBX
hardware box; however in the case of 3CX Phone System
you have more options: Connect PSTN lines (physical
phone lines) to a VoIP Gateway situated on your internal
network. Use a "hosted" phone line from a VOIP Service
Provider. In this case the VOIP service provider has
connected external lines to a VOIP Gateway and allows
you to access these lines via your internet connection.
To make & receive external phone calls via your regular
phone lines, you will have to buy and configure a VoIP
gateway.
- Voice Mail - The voice mail feature allows
messages to be recorded when a particular extension can
not be answered. It is also possible to send particular
calls to a voice mail box directly. Voice mail messages
are recorded in wav format and are stored in the user’s
mailbox and optionally forwarded by email to the user.
The system can:
- Store the voice mail for retrieval by phone by the user.
- Store the voice mail for retrieval by phone and send an email notification to the user.
- Attach the voice mail as a wav message to an email and send it to the user’s email inbox. After that it can delete the message from the voice mail box.
- Store the voice mail for retrieval by phone as well as send it by e-mail.
3CX Phone System realizes the concept of a unified messaging system, in which the user only needs to check his email inbox for email messages as well as voice mail messages.
- Call Routing - If the phone system knows your
normal office hours, it can route a call differently
depending on whether the call is received within or
outside office hours. You can configure call routing per
line in the line configuration.
- Call Logging - The Call Log feature provides
"a look" at individual calls, recording time and
destinations of particular calls or to see the call
traffic for a particular extension.
- System Backup - This feature allows you to create a complete backup of your phone system configuration to a file. Restoring a configuration is as simple as locating the file and clicking 'Restore'.