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ESI Unified Communications
All of ESI’s VIP PC applications let you combine the power of your ESI phone system and Microsoft Outlook to enhance communication in your day-to-day activities — including the ability to control calls and organize voice mail and contacts.
VIP (Visually Integrated Phone) comes in two “flavors”: the basic VIP and VIP Professional. Each configuration is licensed independently, with easy migration from VIP to VIP Professional. Each lets you intelligently do the following from your PC’s screen:
- Manage your telephone calls
- Manage your voice mail
- Organize your contacts
- Log all your inbound and outbound calls
- Quickly program your ESI Feature Phone
With VIP Professional, you also get:
And, speaking of those other three products . . .- Enhanced, more informative user interface
- Secure text-messaging
- Auto-recording capability
- Compatibility with VIP PC Attendant Console, VIP ACD, and VIP Softphone
These independently licensed members of the VIP product family, all compatible with VIP Professional, add their own specific capabilities (click their links for more information):
- VIP PC Attendant Console — Makes it easier for even the busiest attendant to handle call traffic efficiently.
- VIP ACD — Helps you improve the quality of your customer service when used with the ESI-600, IVX X-Class, or IVX E-Class Generation II phone systems and their built-in ACD (automatic call distribution).
- VIP Softphone — Lets you use your PC to connect to your ESI-600 phone system from nearly any location with a broadband connection.